Service Desk

Service Desk

Level 1 & 2 support for everything IT, suited to your organization’s culture



We are available 24/7 and we already providing our support to businesses in Europe and the US.

A single-point-of-contact for your users and for your customers. Include and deliver exceptional IT customer-centric service.

We can take charge of the entire service desk/ support processes in order to minimize the impact of IT infrastructure incidents, covering the installation, configuration and management services, as well as associated consulting services.

Everyone expects fast, expert response when issues inevitably occur!

Internet connection or e-mail service interruptions, e-mail failures, inoperable servers or other incidents involving the IT infrastructure can cause numerous downtime issues, affecting a company’s image.
Whether we are servicing your IT infrastructure, corporate resources or dedicated applications, we provide real-time tracking and performance monitoring of the assets in our management.
Our platforms provide automatic conversion of incident e-mails into tickets, ticket management, automatic routing towards experts and consultants, prioritization, automated take-over, resolution notifications, as well as monthly reporting of incidents at different levels using customized reporting.
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Service desk platform with an intuitive interface for tracking the settlement of incidents reported
A single-point-of-contact to handle a wide range of technical incidents
SLA guaranteed resolution times
Remote multi-language support
Proactive IT infrastructure performance monitoring
Increased productivity and minimized IT infrastructure downtimes
Reporting at user, department or company level
Unlimited client site interventions
Incident management